On this page you will find answers to frequently asked questions and you will also find important and exciting tips for caring for your Muntagnard clothing.
DO YOU HAVE ANY QUESTIONS?
ANSWER QUESTIONS
With the FAQs we give you answers to frequently asked questions.
about us
Muntagnard is of Romanesque origin, although depending on the person and location in Graubünden, opinions differ as to whether this word actually exists. Basically it consists of “Muntagna” which is translated as “Mountain” by everyone pretty much unanimously. So Muntagnard means “coming from the mountains” or “mountainer”; Muntagnarda would be the feminine form: a “mountain lady”.
Muntagnard as a clothing company has probably emerged quite unconventionally. Dario and Dario both quit on the blue to start their own business after years in strategic and sustainability consulting. One thing was clear: whatever it is: ecological and social sustainability is the starting point of all entrepreneurial thinking in order to build a financially sustainable company: “After numerous business models in a wide variety of industries, we had found our passion. We wanted to bring out a jacket that is completely organic and biodegradable, while meeting the highest quality criteria. We have been dealing with the topic of sustainable textiles and production for over 2 years and see our raison d'être only in the fact that we produce credibly high-quality clothing that has been produced according to the most sustainable criteria. This is for all those who would like to buy sustainable clothing but do not want to forego quality, comfort and style. With a clear conscience – should new clothes be needed. We will always pursue this goal and it is our promise to our customers.”
Yes, of course – come to our stores in Chur or Zurich
Muntagnard
Lower Lane 4
7000 Chur
Muntagnard
Lagerstrasse 112
8004 Zurich
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Exchange & Returns
Simply register your exchange / return here and you will receive further information for the return by email.
I am happy to contact us about our contact form Or directly via contact@muntagnard.ch. We will then take care of your concern as soon as possible.
This may be due to the fact that we make our t-shirts entirely from natural materials. As usual, we do not use synthetics for the sewing thread, so that the products are actually recyclable at the end of their lives. Accordingly, we have a learning curve in processing and continue to develop ourselves and our products. Please contact us immediately using the contact form and we will help you to clarify your concerns.
You are very welcome to bring your old favorite product to the flagship store in Chur. This allows us to give your t-shirt or sweater a new life when the time comes.
shipping
As soon as you have received the shipping notification via email, your package is on its way and should reach you within 2-3 working days at the latest. You will also receive a tracking code in the shipping confirmation (not for small shipments such as 1 t-shirt).
Didn't get a notification? Then please make sure that the e-mail has not ended up in the spam folder and write to us using the contact form with your contact details and your order number. We will then take care of your request as quickly as possible.
We currently only ship within Switzerland and Liechtenstein.
Normally the delivery time is 1-3 working days. If you have not received a package by then, contact us immediately with your order number using the contact form .
We want to encourage conscious consumption and therefore do not offer free returns. The return costs must be borne by the sender himself. In the case of an exchange, however, we will of course assume the shipping costs to you for the replacement product.
Thank you for understanding.
orders
You can pay with all common debit credit cards as well as Twint. Due to several cases of fraud, we are unfortunately no longer able to offer orders on account.
Check whether you have accepted the general terms and conditions (GTCs). If you still have problems, please use the contact form to send us an email and we will help you as soon as possible.
Contact us immediately via the contact form and we will help you to adjust your order accordingly.
Contact us immediately via the contact form and we will help you to adjust your order accordingly.
At the "checkout" where you enter your contact details and select the means of payment, there is also a field where you can enter the voucher.
Products
Whenever possible, we rely on a completely European value chain. Here you can find more information about our selected partners and producers and you can find out where our products see the light of day.
We produce our wool jackets and coats exclusively in Switzerland, in a specialized factory in the canton of Schwyz.
We only use renewable, recycled and/or biodegradable raw materials and ensure that the ecological footprint from cultivation to the end of the product's life is kept as small as possible. Here you can find all the information about the different materials we use to create circular products and transparent supply chains.
On every product page you can read under "Size chart" and view our detailed measurement charts. Compare an item you own with the size chart for that product. All measurements are garment measurements - measure them on the garment lying flat, not on the body. The actual dimensions of the clothing may vary +/- 1 cm.
Yes, for a while this was definitely possible and we had received tremendously good feedback from our customers. Unfortunately, however, there were more and more cases where this actually exciting and also sustainable offer was exploited, which cost us a lot of time and money. Unfortunately, we have had to put the rental offer on hold for the moment, but we hope to be able to reintroduce this very soon.
retail trade
Yes, in Chur and Zurich:
Muntagnard Flagship Store
Lower alley 4
7000 chur
Muntagnard Brand Store
Lagerstrasse 102
8004 Zurich
We were represented in various retail stores until the end of 2022, but we have changed our strategy and now only sell Muntagnard products through our own channels (online and offline) or in very selected shop-in-shop concepts. We therefore ask for your understanding that we will deny inquiries regarding the inclusion of our range in a retail store. But of course we are always happy about exciting and creative ideas regarding shop-in-shop or other pop-up solutions.
HOW DO I MAINTAIN MY PRODUCT?
CARE INSTRUCTIONS
The correct care of clothing is crucial for keeping it longer and the environmental pact is minimized. Fortunately, good care of your clothing does not require much time or effort. All it takes is a little know-how. At the care of the care, we give you tips on how to keep both your clothes and our planet clean and sustainably. With the FAQs we give you answers to frequently asked questions.
care instructions
Wash
Our Legna products from the Tencel ™ Lyocell Fiber should be washed gently. We recommend washing the clothing at max. 30 degrees and using a fine detergent and no fabric softener to prevent or prevent additional shrinking. Separate colorful and white to avoid color transmissions when washing. A washing bag enables you to keep your clothes from damage from the laundry drum.
dry
To get the quality of the product, we recommend it not to dry in the dryer. Instead, take the garment immediately after washing out of the washing machine, bring it into shape by hand and let it dry in the air and not in direct sunlight. This creates less wrinkle folds and the garment is easier to iron after drying, or ironing is even unnecessary
Iron
We only recommend ironing if it is really necessary. If possible, set the iron on cotton. Place the garment flat on the ironing board, with the inside to the outside. Avoid exerting strong pressure. A slight damping can help reduce wrinkles without heating the material too much.
Wash
Our mangola products made of premium cotton from Greece can be maintained like normal cotton items. We recommend that we do not wash the products hotter than 40 degrees and use a fine detergent and no fabric softener to prevent or prevent additional shrinking. Separate colorful and white to avoid color transmissions when washing. A washing bag enables you to keep your clothes from damage from the laundry drum. In general, the following applies to all clothing: if there is no larger pollution, then you should always wash at a maximum of 30 degrees to protect the product and the environment.
dry
To get the quality of the product, we recommend it not to dry in the dryer. Instead, take the garment immediately after washing out of the washing machine, bring it into shape by hand and let it dry in the air and not in direct sunlight. This creates less wrinkle folds and the garment is easier to iron after drying.
Iron
If possible, set the iron on cotton. Place the garment flat on the ironing board, with the inside to the outside. Avoid exerting strong pressure because this can lead to a shiny surface, especially on the seams and on the neckline. A slight damping can help reduce wrinkles without heating the material too much. Refrained out of it!
Our LANA woolen jackets and woolen coats should not be cared for like synthetic products. As a natural product, wool has fundamentally self-cleaning properties and is very easy to care for. We recommend cleaning the jacket only when really necessary. Airing out the product on a hanger in the fresh air is often enough to get rid of odors.
Wash
Due to the leather details, it is recommended to consult a leather specialist for cleaning. Wool jackets should never be washed in your own washing machine or dried in a tumble dryer. Dry cleaning or bleaching is also strictly discouraged.
Iron
If necessary, to even out creases, the jacket can be ironed or steamed at a medium temperature. The leather details should definitely be left out.
Wash
Our cashmere products made from recycled cashmere require less washing than clothing made from other fibers because they are inherently more odor, stain and wrinkle resistant. Cashmere wool even absorbs odor molecules from sweat that are only released during washing. Cashmere garments should be washed on a gentle cycle or by hand (not hotter than 30 °C, low spin). A mild or neutral detergent is also recommended and the garment should be placed in a garment bag/laundry bag. Wash the item together with other delicate parts or separately, inside out and away from zippers, buttons, etc.
dry
Cashmere garments are best dried flat. To do this, lay it over a towel or plain cloth on a drying rack or on a chair and gently knead it into shape by hand, removing as many wrinkles or creases as possible. To ensure the garments last a long time, tumble drying is strongly discouraged for all our cashmere and wool garments.
Iron
Although cashmere, like wool, is wrinkle-resistant, it may require a light ironing. If possible, set the iron to wool on medium or 2-zone heat. If the iron is too hot, it can cause discoloration or, in the worst case, burn marks on the garment. Also, avoid applying strong pressure when ironing, as this could result in a shiny surface.
Our entire MIUTEC line consists of a faster, biodegradable synthetic fiber. Small fiber particles can still detach themselves from your product when washing and flow into the water. So that this microplasty does not have to break down in the oceans of this world at all, you can wash the products in a wash bag and dispose of the microplastics immediately after the wash in the trash can.
Wash
Our Miutec iso jacket from the polyamide 6.6 fiber should be washed gently and once a season. We recommend washing only 2-3 clothing at max. 30 degrees or in a gentle wash and using a fine or sports detergent and no fabric softener. A washing bag enables you to keep your clothes from damage from the laundry drum.
dry
In order to get the quality of the product, we recommend not drying it in the dryer. Instead, take the garment immediately after washing out of the washing machine, bring it into shape by hand and let it dry in the air and not in direct sunlight. This creates fewer wrinkles.
Iron
We do not recommend ironing on this product. To reduce wrinkles, easy damping can help without heating the material too much.