On this page you will find answers to frequently asked questions and you will also find important and exciting tips for caring for your Muntagnard clothing.
DO YOU HAVE ANY QUESTIONS?
ANSWER QUESTIONS
Proper care of garments is critical to making them last longer and minimizing environmental impact. Luckily, taking good care of your clothes doesn't take a lot of time or effort. All it takes is a little know-how.
In the care instructions, we give you tips on how to keep both your clothes and our planet clean and sustainable.
In the FAQs we give you answers to frequently asked questions.
about us
Muntagnard is of Romanesque origin, although depending on the person and location in Graubünden, opinions differ as to whether this word actually exists. Basically it consists of “Muntagna” which is translated as “Mountain” by everyone pretty much unanimously. So Muntagnard means “coming from the mountains” or “mountainer”; Muntagnarda would be the feminine form: a “mountain lady”.
Muntagnard as a clothing company has probably emerged quite unconventionally. Dario and Dario both quit on the blue to start their own business after years in strategic and sustainability consulting. One thing was clear: whatever it is: ecological and social sustainability is the starting point of all entrepreneurial thinking in order to build a financially sustainable company: “After numerous business models in a wide variety of industries, we had found our passion. We wanted to bring out a jacket that is completely organic and biodegradable, while meeting the highest quality criteria. We have been dealing with the topic of sustainable textiles and production for over 2 years and see our raison d'être only in the fact that we produce credibly high-quality clothing that has been produced according to the most sustainable criteria. This is for all those who would like to buy sustainable clothing but do not want to forego quality, comfort and style. With a clear conscience – should new clothes be needed. We will always pursue this goal and it is our promise to our customers.”
Yes, of course - you are welcome to visit us in the flagship store in Chur
Muntagnard
Lower lane 4
7000 Chur
You can enter your email address either at the bottom of every page in the footer or in the top middle of this page. As soon as you follow the newsletter, you will be the first to know about our latest developments and exclusive offers.
Exchange & Returns
Simply register your exchange / return here and you will receive further information for the return by email.
Feel free to contact us via our contact form or directly via contact@muntagnard.ch. We will then take care of your request as quickly as possible.
This may be due to the fact that we make our t-shirts entirely from natural materials. As usual, we do not use synthetics for the sewing thread, so that the products are actually recyclable at the end of their lives. Accordingly, we have a learning curve in processing and continue to develop ourselves and our products. Please contact us immediately using the contact form and we will help you to clarify your concerns.
You are very welcome to bring your old favorite product to the flagship store in Chur. This allows us to give your t-shirt or sweater a new life when the time comes.
shipping
As soon as you have received the shipping notification via email, your package is on its way and should reach you within 2-3 working days at the latest. You will also receive a tracking code in the shipping confirmation (not for small shipments such as 1 t-shirt).
Didn't get a notification? Then please make sure that the e-mail has not ended up in the spam folder and write to us using the contact form with your contact details and your order number. We will then take care of your request as quickly as possible.
We currently only ship within Switzerland and Liechtenstein.
Normally the delivery time is 1-3 working days. If you have not received a package by then, contact us immediately with your order number using the contact form .
We want to encourage conscious consumption and therefore do not offer free returns. The return costs must be borne by the sender himself. In the case of an exchange, however, we will of course assume the shipping costs to you for the replacement product.
Thank you for understanding.
orders
You can pay with all major credit cards as well as with PayPal, Twint and Paygreen. Due to several cases of fraud, we are unfortunately no longer able to offer orders on account.
Check whether you have accepted the general terms and conditions (GTCs). If you still have problems, please use the contact form to send us an email and we will help you as soon as possible.
Contact us immediately via the contact form and we will help you to adjust your order accordingly.
Contact us immediately via the contact form and we will help you to adjust your order accordingly.
At the "checkout" where you enter your contact details and select the means of payment, there is also a field where you can enter the voucher.
Products
Whenever possible, we rely on a completely European value chain. Here you can find more information about our selected partners and producers and you can find out where our products see the light of day.
We produce our wool jackets and coats exclusively in Switzerland, in a specialized factory in the canton of Schwyz.
We only use renewable, recycled and/or biodegradable raw materials and ensure that the ecological footprint from cultivation to the end of the product's life is kept as small as possible. Here you can find all the information about the different materials we use to create circular products and transparent supply chains.
On every product page you can read under "Size chart" and view our detailed measurement charts. Compare an item you own with the size chart for that product. All measurements are garment measurements - measure them on the garment lying flat, not on the body. The actual dimensions of the clothing may vary +/- 1 cm.
Yes, for a while this was definitely possible and we had received tremendously good feedback from our customers. Unfortunately, however, there were more and more cases where this actually exciting and also sustainable offer was exploited, which cost us a lot of time and money. Unfortunately, we have had to put the rental offer on hold for the moment, but we hope to be able to reintroduce this very soon.
retail trade
Yes, our flagship store is in Chur:
Muntagnard
Lower lane 4
7000 Chur
We were represented in various retail stores until the end of 2022, but we have changed our strategy and now only sell Muntagnard products through our own channels (online and offline) or in very selected shop-in-shop concepts. We therefore ask for your understanding that we will deny inquiries regarding the inclusion of our range in a retail store. But of course we are always happy about exciting and creative ideas regarding shop-in-shop or other pop-up solutions.
HOW DO I MAINTAIN MY PRODUCT?
CARE INSTRUCTIONS
Proper care of garments is critical to making them last longer and minimizing environmental impact. Luckily, taking good care of your clothes doesn't take a lot of time or effort. All it takes is a little know-how. In the care instructions, we give you tips on how to keep both your clothes and our planet clean and sustainable. In the FAQs, we give you answers to frequently asked questions.
care instructions
Wash
Our LEGNA products made from Tencel™ Lyocell fibers should be washed gently. We recommend washing the garments at max. 30 degrees and using a mild detergent and no fabric softener to prevent fading or additional shrinkage. Separate colored and white items to avoid color transfer when washing.
dry
To preserve the quality of the product, we do not recommend tumble drying. Instead, remove the garment from the washing machine immediately after washing, shape it by hand, and let it air dry. This reduces creases and the garment is easier to iron after drying, or ironing is not necessary at all
Iron
We only recommend ironing if it is really necessary. If possible, set the iron to cotton. Lay the garment flat on the ironing board, inside out. Avoid applying strong pressure. A light steaming can help reduce wrinkles without overheating the material.
Wash
Our MANGOLA products made from premium cotton from Greece can be cared for like normal cotton items. We recommend washing the products at no hotter than 40 degrees and using a mild detergent and no fabric softener to prevent fading or additional shrinkage. Separate colored and white items to avoid color transfer when washing. In general, the following applies to all clothing: if there is no major soiling, then you should always wash at a maximum of 30 degrees in order to protect the product and the environment.
dry
To preserve the quality of the product, we do not recommend tumble drying. Instead, remove the garment from the washing machine immediately after washing, shape it by hand, and let it air dry. This reduces creases and makes the garment easier to iron after drying.
Iron
If possible, set the iron to cotton. Lay the garment flat on the ironing board, inside out. Avoid applying strong pressure as this can result in a shiny finish, especially at the seams and neckline. A light steaming can help reduce wrinkles without overheating the material. Be sure to leave out what is printed!
Our LANA woolen jackets and woolen coats should not be cared for like synthetic products. As a natural product, wool has fundamentally self-cleaning properties and is very easy to care for. We recommend cleaning the jacket only when really necessary. Airing out the product on a hanger in the fresh air is often enough to get rid of odors.
Wash
Due to the leather details, it is recommended to consult a leather specialist for cleaning. Wool jackets should never be washed in your own washing machine or dried in a tumble dryer. Dry cleaning or bleaching is also strictly discouraged.
Iron
If necessary, to even out creases, the jacket can be ironed or steamed at a medium temperature. The leather details should definitely be left out.
Wash
Our cashmere products made from recycled cashmere require less washing than clothing made from other fibers because they are inherently more odor, stain and wrinkle resistant. Cashmere wool even absorbs odor molecules from sweat that are only released during washing. Cashmere garments should be washed on a gentle cycle or by hand (not hotter than 30 °C, low spin). A mild or neutral detergent is also recommended and the garment should be placed in a garment bag/laundry bag. Wash the item together with other delicate parts or separately, inside out and away from zippers, buttons, etc.
dry
Cashmere garments are best dried flat. To do this, lay it over a towel or plain cloth on a drying rack or on a chair and gently knead it into shape by hand, removing as many wrinkles or creases as possible. To ensure the garments last a long time, tumble drying is strongly discouraged for all our cashmere and wool garments.
Iron
Although cashmere, like wool, is wrinkle-resistant, it may require a light ironing. If possible, set the iron to wool on medium or 2-zone heat. If the iron is too hot, it can cause discoloration or, in the worst case, burn marks on the garment. Also, avoid applying strong pressure when ironing, as this could result in a shiny surface.
Our entire MIUTEc line consists of a faster biodegradable synthetic fiber. Small fiber particles can still detach from your product during washing and flow into the water. So that this microplastic does not have to decompose in the world's oceans at all, you can wash the products in a wash bag (Guppy Friend) and dispose of the microplastic in the trash can immediately after washing.
Wash
Our MIUTEc Iso jacket made of polyamide 6.6 fiber should be washed gently and once a season. We recommend washing only 2-3 items of clothing at max. 30 degrees or on a gentle cycle and using a mild or sports detergent and no fabric softener. A laundry bag allows you to protect your clothes from damage caused by the laundry drum.
dry
To preserve the quality of the product, we do not recommend tumble drying. Instead, remove the garment from the washing machine immediately after washing, shape it by hand, and let it air dry rather than in direct sunlight. This results in fewer creases.
Iron
We do not recommend ironing this product. To reduce wrinkles, light steaming can help without heating the material too much.