Care Instructions & FAQs
Proper care of garments is critical to making them last longer and minimizing environmental impact. Luckily, taking good care of your clothes doesn't take a lot of time or effort. All it takes is a little know-how.
In the care instructions, we give you tips on how to keep both your clothes and our planet clean and sustainable.
In the FAQs we give you answers to frequently asked questions.
All garments need and deserve some love and care. In the care instructions below, we show you how to wash, dry and generally care for your garments in the best, safest and most environmentally friendly way.
Clothing made from wood fibers (LEGNA)
Our LEGNA products made from Tencel™ Lyocell fibers should be washed gently. We recommend washing the garments at max. 30 degrees and using a mild detergent and no fabric softener to prevent fading or additional shrinkage. Separate colored and white items to avoid color transfer when washing.
To preserve the quality of the product, we do not recommend tumble drying. Instead, remove the garment from the washing machine immediately after washing, shape it by hand, and let it air dry. This reduces creases and the garment is easier to iron after drying, or ironing is not necessary at all
We only recommend ironing if it is really necessary. If possible, set the iron to cotton. Lay the garment flat on the ironing board, inside out. Avoid applying strong pressure. A light steaming can help reduce wrinkles without overheating the material.
Cotton clothing (MANGOLA)
Our MANGOLA products made from premium cotton from Greece can be cared for like normal cotton items. We recommend washing the products at no hotter than 40 degrees and using a mild detergent and no fabric softener to prevent fading or additional shrinkage. Separate colored and white items to avoid color transfer when washing. In general, the following applies to all clothing: if there is no major soiling, then you should always wash at a maximum of 30 degrees in order to protect the product and the environment.
To preserve the quality of the product, we do not recommend tumble drying. Instead, remove the garment from the washing machine immediately after washing, shape it by hand, and let it air dry. This reduces creases and makes the garment easier to iron after drying.
If possible, set the iron to cotton. Lay the garment flat on the ironing board, inside out. Avoid applying strong pressure as this can result in a shiny finish, especially at the seams and neckline. A light steaming can help reduce wrinkles without overheating the material. Be sure to leave out what is printed!
Wool jackets and coats (LANA)
Our LANA woolen jackets and woolen coats should not be cared for like synthetic products. As a natural product, wool has fundamentally self-cleaning properties and is very easy to care for. We recommend cleaning the jacket only when really necessary. Airing out the product on a hanger in the fresh air is often enough to get rid of odors.
Due to the leather details, it is recommended to consult a leather specialist for cleaning. Wool jackets should never be washed in your own washing machine or dried in a tumble dryer. Dry cleaning or bleaching is also strictly discouraged.
If necessary, to even out creases, the jacket can be ironed or steamed at a medium temperature. The leather details should definitely be left out.
Cashmere clothing (CASHMERE)
Our cashmere products made from recycled cashmere require less washing than clothing made from other fibers because they are inherently more odor, stain and wrinkle resistant. Cashmere wool even absorbs odor molecules from sweat that are only released during washing. Cashmere garments should be washed on a gentle cycle or by hand (not hotter than 30 °C, low spin). A mild or neutral detergent is also recommended and the garment should be placed in a garment bag/laundry bag. Wash the item together with other delicate parts or separately, inside out and away from zippers, buttons, etc.
Cashmere garments are best dried flat. To do this, lay it over a towel or plain cloth on a drying rack or on a chair and gently knead it into shape by hand, removing as many wrinkles or creases as possible. To ensure the garments last a long time, tumble drying is strongly discouraged for all our cashmere and wool garments.
Although cashmere, like wool, is wrinkle-resistant, it may require a light ironing. If possible, set the iron to wool on medium or 2-zone heat. If the iron is too hot, it can cause discoloration or, in the worst case, burn marks on the garment. Also, avoid applying strong pressure when ironing, as this could result in a shiny surface.
What does Muntagnard mean?
Muntagnard is of Romanesque origin, although depending on the person and location in Graubünden, opinions differ as to whether this word actually exists. Basically it consists of “Muntagna” which is translated as “Mountain” by everyone pretty much unanimously. So Muntagnard means “coming from the mountains” or “mountainer”; Muntagnarda would be the feminine form: a “mountain lady”.
How did Muntagnard come about?
Muntagnard as a clothing company has probably emerged quite unconventionally. Dario and Dario both quit on the blue to start their own business after years in strategic and sustainability consulting. One thing was clear: Whatever it is: ecological & social sustainability is the starting point for all entrepreneurial thinking in order to build a financially sustainable company: "After numerous business models in
We had found our passion in a wide variety of industries. We wanted to bring out a jacket that is completely organic and biodegradable, while meeting the highest quality criteria. We have been dealing with the topic of sustainable textiles and production for over 2 years and see our raison d'être only in the fact that we produce credibly high-quality clothing that has been produced according to the most sustainable criteria. This is for all those who would like to buy sustainable clothing but do not want to forego quality, comfort and style. With a clear conscience – should new clothes be needed. We will always pursue this goal and it is our promise to our customers.”
Can I visit you somewhere?
Yes, of course - we look forward to every visit from you! Would you like to come by for a fitting or just see our faces? Then write to us via firstname.lastname@example.org.
Who are Dario and Dario?
Dario & Dario are the founders of Muntagnard, who, funnily enough, come from the same village, have known each other since childhood and have the same name.
How can I register for the newsletter?
You can enter your email address either at the bottom of every page in the footer or in the top middle of this page. As soon as you follow the newsletter, you will be the first to know about our latest developments and exclusive offers.
Exchange & Returns
How can I exchange/return my product?
Register your return using the contact form and send us the desired products back.
My product is defective, what can I do?
Report the return of the defective product via the contact form and send the product to the address listed. We will then take care of your request as quickly as possible.
Where is my package?
Once you have received the shipping notification email, your package is on its way and should be with you within 1-2 business days. Didn't get a notification? Then please make sure that the e-mail has not ended up in the spam folder and write to us using the contact form with your contact details and your order number. We will then take care of your request as quickly as possible.
Do you also deliver abroad?
We currently only ship within Switzerland and Liechtenstein.
How long does it take until I receive my order?
Normally the delivery time is 1-3 working days. If you have not received a package by then, contact us immediately with your order number using the contact form .
Why are returns not free?
We want to encourage conscious consumption and therefore do not offer free returns. The return costs must be borne by the sender himself. In the case of an exchange, however, we will of course assume the shipping costs to you for the replacement product.
Thank you for understanding.
Which payment methods are accepted?
You can pay with all major credit cards as well as with PayPal, Twint and Paygreen. If you would like an advance payment or have problems with the payment, send us an email using the contact form with all the information and we will help you as soon as possible.
Why can't I complete the order?
Check whether you have accepted the general terms and conditions (T&Cs) and unchecked "Send delivery to a different address". If you still have problems, please use the contact form to send us an email and we will help you as soon as possible.
How can I change or cancel my order?
How do I change my shipping or billing address?
Where can I redeem my voucher?
At the "checkout" where you enter your contact details and select the means of payment, there is also a field where you can enter the voucher.
Where are your products produced?
We rely on a completely European value chain. Here you can find more information about our selected partners and producers and you can find out where our products see the light of day.
We produce our wool jackets and coats exclusively in Switzerland, in a specialized factory in the canton of Schwyz.
What materials do you use?
We only use renewable, recycled and/or biodegradable raw materials and ensure that the ecological footprint from cultivation to the end of the product's life is kept as small as possible. Here you can find all the information about the different materials we use to create circular products and transparent supply chains.
How do I find the right size?
On every product page you can read under "Size chart" and view our detailed measurement charts. Compare an item you own with the size chart for that product. All measurements are garment measurements - measure them on the garment lying flat, not on the body. The actual dimensions of the clothing may vary +/- 1 cm.
You can also rent your clothes?
Yes, we offer this with our LANA jackets. With product rental, we decouple products from actual ownership in the spirit of the circular economy. The most effective way to make products more sustainable is to extend their useful life. At the same time, interested parties can use it to find out whether they like the jacket and whether they would like to decide to buy it after all.
Where can people try on and buy your products in retail?
Here you will find all the shops where we are represented with our products.
Do you have your own shop?
We have a small showroom in Chur. You can also visit us in our offices in Zurich. Contact us via email@example.com .
We are looking forward to your visit!
Can I come to your place to try it on?
Yes, you can come to us for a fitting. Contact us via firstname.lastname@example.org We are happy!
As a retailer, can I include your products in the range?
We are always looking for strategically suitable and enthusiastic partners to make our products accessible to a larger clientele. If you are interested in an exclusive partnership with us, we look forward to an initial meeting to get to know you. Please visit our retail page . We look forward to hearing from you!